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What SysteMacs does is - everything.

If it is technical in nature, we do it all. AND we do it all for the entire household or Business.

Here’s an example: Client lives in Pacific Heights, they are the CEO for a company for which we do all the IT for their business. But at their home, they have wifi systems we manage, maintain and troubleshoot. And when the security system needs a new camera or upgrade to the entire system, we coordinate and install that. If there needs to be a network cable run to a new location for a new camera, we install that cable, connect the ends, configure the system, etc. And then their child is going to college so we help them pick out the best computer and phone system, transfer their data from their old devices and set up backups of these devices.

We do it all

For the Business CEO, we maintain all the technology in the office, the internet connection, the modem/router, active firewall (and assist in completing the cyber security insurance forms to ensure compliance), the business printers, scan to email function, all the computers, the file server, the dropbox account, the wifi system, Security and cameras, custom database (FileMaker) solution, onboarding of new employees including setting up email accounts, Microsoft 365 accounts – Teams, Slack or other messaging apps, configure a computer for them and possibly a home computer for WFH – then I vet their home wifi systems so they can work from home successfully.

Really, a complete concierge level service so that Systemacs is a one stop shop for the exclusive clients that we have. It is safe to say that where we perform my onsite and remote services is the wealthiest area in the world, my clients are particular, have large homes and successful businesses and refer me to their other friends/neighbors/relatives.

Finding answers for companies
is what systeMacs is all about.

Finding answers for companies is what systeMacs is all about. Here are some common questions we hear, answered by our founder, Ken Easterby.
Have a question of your own? Send it our way.

When my Internet goes down, how do I know if the problem is at my end or at my ISP's end?

If you have all brand new networking equipment (i.e. modem, router), then it’s a good assumption that the problem is not on your end. However, your house or office may suffer from temporary voltage outages that affect your broadband connection by necessitating it to be reset (powered off/on), or by damaging your equipment, even if it’s brand new. Sometimes, replacing old equipment is cheaper than trying to deal with the big broadband providers that are eager to point to the problem on your end. Hours of frustration on the phone with “support” from somewhere outside the U.S., or frequent visits by technicians that may or may not be interested in helping you thoroughly – can be eliminated by a simple process of elimination. SysteMacs brings replacement equipment for all scenarios you may have in your house or office. We replace with “loaner” equipment that attempts to solve Internet outages and reduce them to their absolute minimum.

My computer seems to be sluggish. What could be the cause?

Yes! You can opt to stay within the free tier for as long as you want to. It’s a great way to get a feel for the platform before deciding to upgrade to take advantage of the more advanced features.

Check the memory and hard drive space available. After restarting your computer, go to the apple in the upper-left corner and choose “about this mac”. Here you will see processor and memory. Your processor should say something with “intel” in it. If not, your computer is older and will not be able to do as much as a newer computer with an intel processor in it. Your memory should be minimum 2 GB, optimally 4 GB, but 8 GB to give you room to grow. For your hard drive, open up any window and on the left sidebar you should see at the top of your list a grey icon indicating your hard drive. It may say Macintosh HD. Single click on this icon and from the “File” menu item choose “Get Info”. Look for the capacity available. You should have a minimum of 10%. For instance, if your hard drive capacity is 100 GB you should have at least 10 GB available. These are very basic starting points to help speed up your system or identify areas that need more resources or attention. systeMacs can help determine the best course of action based on your computer’s age, resources available, costs, etc.

What other services do you offer?

SysteMacs isn’t only about computing. We’re about music and entertainment, too. We can help set up a home entertainment system with multi-streaming iTunes and Apple TV.

Areas We Service

Choose Your Area

SysteMacs provides on-site service in these areas and does not charge travel time. SysteMacs more than likely has other clients in your neighborhood and can offer references Average length of service to clients > 8 years.  SysteMacs has been in business so long that we service the parents, children, and even grandchildren of our clients.
Large homes a specialty – complex homes with many technical aspects to that home a specialty.
  • Palo Alto
  • Menlo Park
  • Stanford
  • Atherton
  • Los Altos
  • Los Altos Hills
  • Woodside
  • Portola Valley
  • Mountain View
  • San Carlos
SysteMacs provides on-site service in these areas and does not charge travel time. SysteMacs more than likely has other clients in your neighborhood and can offer references Average length of service to clients > 8 years.  SysteMacs has been in business so long that we service the parents, children, and even grandchildren of our clients.
Large homes a specialty – complex homes with many technical aspects to that home a specialty.
  • Financial District
  • Pacific Heights
  • Nob Hill
  • Russian Hill
  • Union Square
  • Presidio Heights
  • Presidio Terrace